Buyers' Satisfaction Survey involves a systematic and objective manner of collecting data from buyers/users of products and services that will give you the answer to the question of whether your customers are satisfied with the service provided and/or product purchased.

With this customer satisfaction survey, DEKRA will establish strong and weak points in relations with customers as well as the way customers perceive your company. Depending on your needs, in this survey we can do a comparison with the competition and see how buyers position your company with regards to the competition.

Besides the "pen-and-paper" method, the research is carried out through an online survey and is supported by DEKRA web application.